CR Smith Pretending To Be Part of CSJ
Recently, a small minority of our customers have been asking if Central Scotland Joinery are a sister company of CR Smith, a rival double glazing firm. Bemused, our management asked if our marketing department could look into the matter and it wasn’t long until we found the root cause of the problem.
The minority of our customers who were getting confused were typing in our business name or similar terms into Google and a paid advertisement by CR Smith was directing them to their website, www.CRSmith.co.uk. The image below shows the paid advert highlighted…
This was upsetting customers who were not interested in using CR Smith due to their bad reviews, including:
“Don’t let this company anywhere near your house – the patio door they installed in mine was such rubbish that I had to have it taken out and replaced with a better one from another company. Their salesman told a pack of lies about the product, what got installed was nothing like the sample, and it was so weak you could put your fingers through the gap between the fixed and sliding doors. I keep getting calls from them even though I’ve told them I wouldn’t buy anything from them if they were the last company on earth.” Source
“Yes this sounds like CR Smith, however you should be grateful that you did not buy windows from this bunch of cowboys as the windows they installed in my home are scratched and streaked and they have refused to do anything about it. Be warned this lot are the not interested in customer complaints.” Source
“Difficult to say how bad CR Smith are! We spent £19000 on a conservatory with the following (still unfixed) defects:
1) Pointing to internal brickwork is awful.
2) Nail gun holes is MAHOGANY!!!!
3) Unlevel steps
4) Three holes in my driveway!
5) Floor boards too short and fixed with foam filler!
We have given up trying to get them to return and receive monthly calls asking us to buy more.
There project management is shocking, customer service is atrocious and I would stick pins in my eyes rather than have them back in my house. ” Source
“I am ‘guest’ from 31 august 2009, to update the situation….. we had our windows fitted, on day one a vent was left off a window on the side of the house, big draft coming through and to make it worse, the vent was left on the said window’s sill! the front door didn’t shut properly, then when it was adjusted we get big draught from it, we’ve had people out 4 times now, once worke has been done, the others have been to see what needs done. we had a unit replaced and the joinery was ap[paling, i was told that this was because it was finished in the dark, although I could see how bad it was in the dark! I have to admit, the guys I’ve been dealing with have been excellent, and this makes me feel better, just annoyed that I have to use another of my few days off to get more remedial work done. but it is getting done so that’s not so bad!! I will update when I have more to tell!!” Source
Although Central Scotland Joinery can view this as an indirect compliment, the truth is CR Smith and Central Scotland Joinery are not sister companies and we can only apologise for their behaviour.
I just phoned C R Smith with acomplaint that the guttering and Facia boards have been ripped offf my roof due to snow sliding off the roof. On examination of the facia boards, they were fitted with approx 4mm dia. screws. On phoning C R Smith, I was told that I have to contact my own Insurance company as “the weather dept have told C R Smith this is theworst for 40 years”. Despite the facia still being under warranty they do not want to know. When I commented about the small screws, I was told “we are the experts”.
I am writing to their MD Mr Gerard Eadie to complain.
They have certianly screwed me , CR Smith fitted a window flush with the outside wall instead of recessing it, water started getting in nuturally, this is still ongoing scince it was fitted in dec 2009, now they have left the door in a mess until a new one comes, it is not sealed and water is getting in, they called on the 10th feb to say it would be the 15th march before they could come back to replace, until then the exposed brickwork and no seal around the door are causing me concern due to the heavy wind and rain, i had to call today to threaten them with video evidence that they know i have , and some of the workers comments are very interesting indeed, a shower of cowboys no doubt about it, do not use them as their customer service is as bad as it gets
NEVER USE CR SMTH , absolute cowboys 23 visits , all my holidays used up so they could ” fix ” there botch job . the have even use clear mastic to go over the seal between the glass and window frame . Hope the glass never has to come out as it will pull the wood effect with it .
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